The Fine Print

Maintenance Agreement Terms & Conditions

DEFINITIONS

Visit: maintenance visit.

Company: Dragon A/C & Heating Co.

Agreement: preventative annual maintenance agreement.

Party: customer, Company, or both.

LENGTH OF TERM & RENEWAL

Purchase of a preventative annual maintenance agreement entitles the customer to one spring and one fall (completed in order of whichever comes first) service for a 12-month period following the date of purchase. The Agreement renews once per year until cancelled.

SCHEDULING

No maintenance visits will be scheduled on weekends or holidays. Visits are scheduled Mon-Fri, 8-5 with season start dates of spring in Apr and fall in Sept. We ask that customers who are unable to be present during the Visit leave a key behind with a neighbor or allow remote access. It is not required for anyone to be present for the Visit, but the technician does need access to the thermostat and inside equipment to perform service.

It is the customer’s responsibility to ensure all contact information is correct and notify the Company of any changes. After two attempts to schedule a prepaid Visit and no response is received, the Visit will be considered complete.

DISCOUNT

An active Agreement entitles the customer to a 5% discount off replacement parts for covered equipment located at the maintenance property address. Discount is valid on service, repair, or maintenance invoices and does not apply to equipment or major component install invoices.

REFUND POLICY

After two attempts to schedule a Visit and no response is received, no refunds, credits, or Visits beyond the 12-month period will be issued for the unscheduled Visit. The Agreement is transferrable to new residents; therefore, if the customer moves, the new resident is entitled to any prepaid Visits, provided the Company is able to contact the new resident. The Company reserves the right to cancel the Agreement at any time and for any reason. If the Company cancels the Agreement, the customer may be refunded for any uncompleted prepaid Visits.

CANCELLATION POLICY

Cancellations made 48 hours or less before a Visit will be subject to a charge of $15. This includes Visits where our technician is unable to access the property, is turned away, or the customer is unavailable. Cancellations made via email to dragonacheating@gmail.com or phone call/voicemail to 936-355-1083 sooner than 48 hours before a visit will be processed without penalty. If the Company cancels a Visit with less than 48 hours notice, no penalty will be charged to the customer.

FORCE MAJEURE

If and to the extent that either Party’s performance of its obligations pursuant to these Terms & Conditions are prevented, hindered, or delayed directly or indirectly by causes beyond a reasonable control of such Party, and such non-performance could not have been prevented by reasonable precautions, then the non-performing Party shall be excused from these Terms & Conditions for as long as the Force Majeure Event continues or until both Parties agree to cancel the Agreement. Upon mutual cancellation of the Agreement, the customer will be refunded for any uncompleted prepaid Visits.

Terms & Conditions are subject to change at any time.